Refund policy

Rubenti 30-Day Satisfaction Policy

We want every customer to be confident in their purchase.
If your glasses arrive damaged, defective, or not as described, you’re covered by our 30-day replacement or refund policy.

Eligible returns:

  • Items that arrive damaged or faulty

  • Wrong item or wrong colour sent

  • Quality issue verified by our team

Not covered:

  • Change of mind or buyer’s remorse

  • Normal wear or accidental damage after delivery

  • Unused items returned without a valid reason

How to request:

  1. Email rubentiuk@gmail.com within 30 days of delivery.

  2. Include your order number and clear photos of the issue.

  3. Our team will review and arrange a replacement or refund if eligible.